Accessibility Statement

1. Our Commitment

Glow & Grace Beauty Services is committed to ensuring that our services — both digital and physical — are accessible to everyone, including persons with disabilities. We believe beauty is universal, and that every client deserves to experience our services with dignity and ease.

We continuously work to improve accessibility across our website, studio environments, and service delivery to remove barriers and foster inclusivity.

2. Digital Accessibility — Website

Conformance Target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as the recognised international standard for web accessibility. Our website is developed with semantic HTML, keyboard navigability, and screen-reader compatibility as primary considerations.

Features Implemented

• Semantic HTML5 structure with appropriate heading hierarchy (H1 → H2 → H3)
• All images include descriptive alt text attributes
• Colour contrast ratios meet WCAG AA minimum requirements (4.5:1 for normal text)
• All interactive elements are keyboard-accessible and have visible focus indicators
• Form fields include descriptive labels and clear error messaging
• Language declared in the HTML lang attribute to support screen readers
• No content flashes more than 3 times per second (seizure risk prevention)
• Mobile-responsive design at all viewport sizes
• Support for browser-level text resizing up to 200% without loss of content or functionality

Known Limitations

We are aware that some areas of our website may not yet fully meet WCAG 2.1 AA, particularly:

• Some image gallery content may have limited alt text descriptions — we are working to improve these
• Third-party embedded content (booking widgets, social media feeds) may have accessibility limitations outside our direct control

We have a roadmap to address these issues and conduct periodic accessibility audits.

3. Physical Accessibility — Studios

Current Access Provisions

• Kathmandu (Lazimpat): Ground-floor studio with step-free entrance access. Accessible treatment areas available on request.
• Lalitpur: Ground-floor access. Please contact us in advance for specific requirements.
• Pokhara: Ground-floor access with level entry. Accessible parking nearby.

Provisions We Offer

• Priority scheduling for clients with disabilities — please mention your requirements at the time of booking
• Assistance from our team for mobility or transfer needs during your visit
• Modified service positions where standard seating is not appropriate
• On-site mobile beauty services available for clients unable to visit a studio (see Mobile Beauty Services)
• WhatsApp-based communication for clients with hearing impairments

If you have specific physical accessibility requirements, please inform us when booking so we can make appropriate arrangements. We will do our best to accommodate all reasonable requests.

4. Communication Accessibility

• We accept bookings via phone, WhatsApp text, email, and our online booking form
• Our team is trained to communicate patiently and clearly with clients of all communication needs
• Large-print service menus and pricing guides are available upon request at any studio
• All essential legal and policy documents are available on our website in accessible digital format

5. Our Obligations Under Nepal Law

Under the Persons with Disabilities Rights Protection Act 2074 B.S., businesses providing goods and services to the public must not discriminate against persons with disabilities and must take reasonable steps to ensure their services are accessible. Failure to do so may constitute an offence under Section 23 of the Act.

Glow & Grace is committed to ongoing compliance and views accessibility as a core business value, not merely a legal obligation.

6. Ongoing Improvement

Accessibility is not a one-time effort. Our commitments include:

• Annual website accessibility audit against WCAG 2.1 AA
• Accessibility considered in all new website features and studio fit-outs
• Team training on serving clients with disabilities with respect and professionalism
• Regular review of this Accessibility Statement to reflect improvements made

7. Feedback & Contact

We actively welcome feedback about the accessibility of our website, studios, or services. Your input helps us improve for all clients.

If you experience any accessibility barrier, or if you require assistance or an alternative format of any content on this website, please contact us:

If you feel your accessibility-related concerns have not been adequately addressed, you may contact the National Federation of the Disabled Nepal (NFDN) or file a complaint with the relevant authority under the Persons with Disabilities Rights Protection Act 2074.