Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the services provided by Glow & Grace Beauty Services (“Glow & Grace”, “we”, “us”, or “our”) across all our studio locations in Nepal and through our website at glowgrace.net. By booking or receiving any service, you agree to be bound by these Terms.

1. Definitions

• Client / You — any individual who books or receives a service from Glow & Grace.
• Service — any beauty, wellness, or related service offered by Glow & Grace.
• Booking — a confirmed appointment for a service, whether made online, by phone, or in person.
• Deposit — a pre-payment required to secure certain bookings.
• Package — a bundled set of services sold together at a combined price.
• Bridal Booking — any booking made in connection with a wedding ceremony or related event.

2. Services & Bookings

All services are subject to availability. We reserve the right to modify service offerings, pricing, or availability without prior notice, subject to honouring existing confirmed bookings.

A booking is only confirmed once you receive a written confirmation via WhatsApp or email from Glow & Grace. Verbal confirmations alone do not constitute a binding booking.

We reserve the right to decline or discontinue a booking at our reasonable discretion, including where a client has previously failed to attend appointments, has been abusive toward staff, or where providing the service would pose a health or safety risk.

3. Pricing & Value Added Tax

All prices displayed are in Nepalese Rupees (NPR). Prices are inclusive of the applicable 13% Value Added Tax (VAT) as required under the Value Added Tax Act 2052 B.S. (1995 A.D.) and subsequent amendments. A VAT invoice will be issued upon request.

Prices are subject to change. The price applicable to your booking is the price confirmed at the time of booking. Promotional and seasonal pricing is subject to specific terms stated at the time of the offer.

4. Payment Methods

We accept the following payment methods at all Glow & Grace studios:

• Cash in Nepalese Rupees (NPR)
• Debit and credit cards (Visa, Mastercard)
• eSewa (regulated by Nepal Rastra Bank under Payment and Settlement Bylaws 2072)
• Khalti Digital Wallet
• Connect IPS (NCHL)
• Mobile banking transfers from Nepal-licensed banks

Full payment is due upon completion of each service. For bridal and package bookings, a deposit is required at the time of booking (see Section 5). Digital payment receipts are valid as proof of payment under the Electronic Transaction Act 2063 B.S.

5. Deposits

Standard Appointments

Deposits may be required during peak seasons (Dashain, Tihar, and wedding season, approximately Kartik–Chaitra). The deposit amount will be communicated at the time of booking.

Bridal & Package Bookings

A non-refundable deposit of 30% of the total package value is required to confirm all bridal and package bookings. Group bookings of four or more persons require a 50% deposit. The deposit must be paid within 48 hours of receiving your booking confirmation; failure to pay within this period will result in the booking being released.

Deposits constitute partial consideration for the contract and are non-refundable in accordance with applicable provisions of the Muluki Civil Code 2074, except where Glow & Grace cancels the booking (see Section 8).

6. Cancellation & Rescheduling

Cancellation and rescheduling terms are governed by our dedicated Cancellation Policy, which forms part of these Terms by reference.

7. Patch Tests & Health Disclosure

Clients undergoing chemical treatments (hair colour, keratin, chemical straightening), lash tints, brow tints, or mehendi applications are strongly advised to request a patch test at least 48 hours before their appointment.

You are required to disclose any known allergies, skin conditions, recent cosmetic procedures, medications, or pregnancies to your artist before any service commences. Glow & Grace accepts no liability for adverse reactions resulting from failure to disclose relevant medical information.

Certain conditions may contra-indicate specific treatments. We reserve the right to decline or modify a service where we reasonably believe it may pose a risk to your health or safety. This is consistent with our obligations under the Public Health Service Act 2075 B.S.

8. Service Quality & Results

Our artists take all reasonable care to achieve the result agreed during your consultation. However, individual outcomes may vary depending on hair type, skin condition, texture, and other personal factors that are outside our control.

If you are dissatisfied with the result of a service, you must raise your concern with the studio manager before leaving the studio or within 24 hours of your appointment. Concerns raised after this period may not be eligible for a remedy.

Our remedies are governed by our Refund Policy. Under the Consumer Protection Act 2075, Section 8, you have the right to a remedy where a service was demonstrably defective or failed to meet the described standard.

9. Photography & Social Media

Glow & Grace may photograph completed work (hair, makeup, mehendi, nails) for portfolio, website, and social media use. We will always seek your verbal consent before photographing your work. You may decline at any time.

If we share images in which you are identifiable, we will request your written consent. You may withdraw consent at any time by contacting us at hello@glowgrace.net. Withdrawal of consent does not retroactively remove images that have already been published.

Clients are welcome to photograph their completed results. We ask that you refrain from photographing other clients without their consent, in accordance with the Individual Privacy Act 2075 B.S. (2018 A.D.).

10. Client Conduct

We are committed to providing a welcoming and respectful environment for all clients and staff. We reserve the right to refuse or discontinue service to any client who is abusive, intoxicated, or whose behaviour causes distress to our team or other clients. No refund will be issued in such cases.

11. Personal Property

Glow & Grace is not responsible for loss, theft, or damage to personal belongings brought onto our premises. We recommend that you leave valuables at home or keep them with you at all times.

12. Gift Vouchers & Membership

Gift vouchers are non-refundable and cannot be exchanged for cash. They are valid for 12 monthsfrom the date of purchase and redeemable at all Glow & Grace Nepal locations. Lost or stolen vouchers cannot be replaced.

Membership benefits are non-transferable except to an immediate family member within the same household with prior written approval. Memberships may not be suspended or paused once commenced. Annual membership fees are non-refundable once the membership year has begun and at least one benefit has been accessed.

13. Intellectual Property

All content on the Glow & Grace website — including text, images, logos, branding, and service descriptions — is the intellectual property of Glow & Grace Beauty Services and is protected under applicable Nepali law. Unauthorised reproduction or use is prohibited.

14. Limitation of Liability

To the maximum extent permitted by Nepali law, our total liability for any claim arising from a service is limited to the price paid for that specific service. We are not liable for indirect, consequential, or special damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for any rights you have as a consumer under the Consumer Protection Act 2075 that cannot be excluded by contract.

15. Data Protection

We process your personal data in accordance with our Privacy Policy and the Individual Privacy Act 2075 B.S. By booking our services, you consent to the collection and use of your data as described in that policy.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Nepal, including the Muluki Civil Code 2074 B.S., the Consumer Protection Act 2075 B.S., and the Electronic Transaction Act 2063 B.S.

Any dispute arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kathmandu Metropolitan City, Nepal. We encourage all disputes to first be raised directly with our management for informal resolution before commencing formal proceedings.

17. Dispute Resolution

Disputes may also be referred to the Department of Commerce, Supplies and Consumer Protection (Vanijya, Aapurti tatha Upabhokta Sanrakshan Vibhag) under the Consumer Protection Act 2075 B.S. The Department provides consumer complaint and mediation services.

18. Amendments

We reserve the right to update these Terms at any time. The current version will always be published on this page with the revision date. Continued use of our services after any amendment constitutes acceptance of the updated Terms.

19. Contact

For questions regarding these Terms, please contact us at: hello@glowgrace.net or call +977 976 212 0425.